Produktberatung: +49 8432 9489-204 Service-Hotline: +49 8432 9489-0 E-Mail: info@foto-walser.de
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Fast shipping within Europe
30 DAYS RIGHT TO CANCEL
More than 4000 items permanently available
Excellent customer service
Fast and fair returns handling

Hotline

Service: +49 8432 9489-0

Product Consulting: +49 8432 9489-204



We share our passion for photography and videography with our customers and, make sure they're happy by providing a comprehensive range of services.

Please ask us!
Whether your questions are about the technical details or uses for our products, we can offer support to our customers on all aspects of our range, and provide tailored technical advice.

We offer security, even after your purchase!
With strict quality assurance and in-house professional photographers, who work every day with our products, we ensure our products are subject to strict checks. This is what we promise our customers with our two-year warranty on all products.

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Contact

If you have any questions, you can contact us by telephone, chat, e-mail or by post.


SERVICE CENTER RAIN
WALSER GmbH & Co. KG
Johannes-Bayer-Straße 3
86641 Rain / Lech

+49 8432 9489-0
(Mon-Fri: CET: 8 am - 5 pm, GMT: 7 am - 4 pm)
+49 8432 9489-8333
info@foto-walser.de

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Filming and photography is our passion

Cancellation Policy

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (WALSER GmbH & Co. KG,Service, Gewerbering 26, 86666 Burgheim, Fax: +49 8432 9489-8333, E-Mail: info@foto-walser.de) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel.

The right of cancellation expires prematurely for contracts for the supply of sealed audio or sealed video recordings or sealed computer software , if the goods become unsealed after delivery.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

To:

WALSER GmbH & Co. KG
Gewerbering 26
86666 Burgheim
Deutschland
Fax: +49 8432 9489-8333
E-Mail: info@foto-walser.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)

_______________________________________________________

_______________________________________________________

 

Ordered on (*) ____________ / received on (*) __________________

 

________________________________________________________
Name of consumer(s)


________________________________________________________
Address of consumer(s)


________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)


_________________________
Date

(*) Delete as appropriate

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